An important role that makes a difference

When Oliver Hall swapped chilly Dunedin for blistering Brisbane in 2022, he bagged more than just a home that warms the heart, but a job too.

Shortly after stepping off the plane from New Zealand, the former removalist and surgery claims assistant discovered RSL Queensland, and soon after that he found a position within the organisation that matched his purpose and skills to a tee.

“After my first interview with RSL Queensland it became clear that this organisation has a great vision. And while I know it’s a generic answer, at the end of the day I just wanted to do something good with my life,” Oliver says.

“So, when they fast-tracked my application to become a Compensation Advocate, I jumped on it. And now I get to make a difference in other people’s lives. 

“It’s an honour to do this job.”

Despite having a diverse background that included being a removalist for his dad’s company and then working in the medical industry, Oliver found that his medical experience and passion for helping others set him up to succeed.

And after landing his purpose-filled role, he describes the many wins that warm his heart and why he thinks being a Compensation Advocate makes a life-changing difference to veterans and their families.

“I recently handled a permanent impairment compensation claim for a veteran who didn’t even realise he was entitled to compensation,” Oliver says.

“He was an older man who’d had some struggles and he had accepted his condition for some time. But, once I explained that we could make a claim and then helped him process it, he was so shocked, and it was such a nice moment to be able to tell him and his wife; they were just so grateful.

“And that’s why this role is important. It really does make a difference. And it’s a difference for those who have served our country.

“They deserve the help, they deserve the assistance and until we step in, they think they are alone and the whole process of compensation is just so overwhelming for them.”