PTSD Resurrected 2020

1. Tell us about Reboot Recovery and your adaption to online delivery?

The Reboot recovery program is a four-day intensive program addressing the moral and spiritual aspects of healing from trauma. This program looks at moral injury or internal values conflict and addresses healing from a faith-based spiritual perspective. These courses have been delivered in a face-to-face format in Australia over the past three years and in the USA for over 10 years. Reboot is now available online with the help of Well-being Australia and RSL Queensland.

The online format has been successfully rolled out three times over the past five months and seen incredible results of healing for individuals and families with a 100% graduation rate and up to 45% improvement across measured aspects of psychosocial assessment.

2. What have you learned are the greatest benefits of delivering an online program?

The greatest benefit to delivering an online program as opposed to a face-to-face program were:

1. Accessibility for people from across the country to attend from the comfort of their own home.
2. Made the course available to people who would not otherwise be able to attend a face-to-face program whether that be for anxiety, stress or locality reasons.
3. Assessed improved interaction between individual participants and facilitators.
4. Improved graduation results crossed measured aspects of healing.
5. Reduced the overall cost for the delivery of the program.

3. What were some of the important considerations you had when developing an online program?

Our ability to support people through difficult emotional content from an online platform. We achieved this through the use of mentors providing one on one support via messaging and breakout rooms as needed and through providing access to additional psychological resources such as the 'Get your head right' thumb drive.

4. If you had one piece of advice in regards to online service delivery, what would it be?

I was very surprised at the ease of transferring a face to face program into an online program with the help of other organizations who work in this space. My recommendation would be to work with existing organizations who have successfully navigated this space before to ensure you end up with a quality product.