Understanding the DVA claims process can be confusing, time-consuming and stressful. You already have enough challenges in life; we're here to support you through this one.
Whether you just need some advice to complete your application, or you don’t know where to start, our trained staff and volunteers can help. Our Veteran Services Officers will establish the details of your claim, do much of the behind-the-scenes research, and help you complete and lodge your paperwork. And while your claim is being determined, they will keep in touch with you, providing updates and reassurance.
As Veteran Services Officers, Our knowledge and expertise mean we can take you through each step of the process, and actually do a lot of the paperwork for those seeking assistance.” – Darrell Edwards, Veteran Services Officer, Townsville