Group shot of RSL Employees at cultures and values seminar

Our Culture & Values

Whether we work with veterans and their families one-on-one or make a difference behind-the-scenes, a strong set of values unites us and shapes everything we do. As well as informing how we engage with the Defence family, Art Union supporters and each other, these values form the basis of our employee recognition program, guide our team-building activities and social events, and underpin our friendly, inclusive culture.

We Create Positive Change

We are curious and ask if there is a better way. We look for opportunities that empower people to create their own future.

We Walk the Talk

We are accountable for our actions and we deliver on our promises. We own it, we commit to it, and we achieve it.

We Are Customer-Focused

We are courteous, considerate and always willing to help. We go the extra mile. And we have fun while we’re doing it!

We Value All Voices

We actively respect the needs, diversity and uniqueness of all. We have one vision and are one organisation.

We Are Open and Honest

We share experiences, knowledge and ideas. We act ethically. We ask for help.

We Do It with Heart

We show pride and passion for our brand and heritage. We take time to listen. We act with empathy.