APP5 Notice

Your privacy under RSL Queensland’s General Intake and Assessment and service provision

Returned & Services League of Australia (Queensland Branch) (RSL Queensland) is a not-for-profit organisation whose charitable objects are focused on several activities including assisting veterans and their families. RSL Queensland is also the sole member of Mates4Mates Ltd ACN 54 160 646 999 (Mates4Mates), who is also a not-for-profit organisation whose charitable objects are focused on assisting veterans and their families impacted by service.

You have approached RSL Queensland to request that we provide you with assistance, which may take any number of forms.  To determine the assistance best required to support you and your family, we invite you to participate in RSL Queensland’s General Intake and Assessment (GIA).  Any assistance provided to you by RSL Queensland is referred to in this document as ‘Services’.

This document explains how RSL Queensland will collect, store, use and disclose your personal information when you undertake the entire or any part of the GIA and when you apply to be part of any RSL Queensland Services, and in managing your information under any Service.

RSL Queensland is bound by the provisions of the Privacy Act 1988, including the Australian Privacy Principles (APPs).  Your personal information will be handled in accordance with RSL Queensland’s obligations under this Act and RSL Queensland’s privacy policy.

Why is my personal information being collected?  

Personal information is collected for the purposes of establishing you as a potential client of RSL Queensland, identifying services that may be beneficial to you and/or your direct dependents, for managing your involvement in the Services and assessing Service outcomes. This includes but is not limited to, assessing relevant eligibility for any RSL Queensland Services, assessing components of individual Services to be provided, and managing Service provision.

Personal information collected in the GIA and in any Service application process and any supporting documentation you provide will be used to assess your eligibility for the Service and to manage your participation in the Service.  If you choose to not answer these questions or provide the relevant documentation, we may not be able to assess your eligibility or facilitate your participation in these Services.  

Additionally, questions in the GIA relating to health and wellbeing are used to measure Service and client outcomes.  If you choose to not answer these questions we may not be able to assess the impact or benefit of the Service.

Access to relevant Services identified through the GIA will be through a direct connection if they are an internal service and / or if you have provided express consent for a direct connection to external services or through providing you with contact information for organisations that deliver external services. 

How will my personal information be collected, used or disclosed?

1. In assessing your eligibility or managing your participation in Services delivered by RSL Queensland, RSL Queensland may need to collect, use or disclose your personal information from or to the following parties:

All RSL Queensland Services: 

  • Any state branch of the Returned & Services League of Australia Ltd which is relevant to you, whether due to where you live or where you wish to engage in the Services;
  • Other departments within RSL Queensland;
  • Government Departments including Department of Veterans’ Affairs, Defence Community Organisation and Open Arms;
  • Mates4Mates Limited; and
  • Prospective employers
  • Additional parties due to specific Service requirements:

RSL Employment Program:

  • Workplace rehabilitation consultants selected by RSL Queensland
  • Any other organisations you provide express consent through additional Service documentation required by this Service

RSL Queensland Scholarships:

  • Relevant educational institutions
  • Any other organisations you provide express consent through additional Service documentation required by this Service

RSL Wellbeing Program:

  • Any other organisations you provide express consent through additional Service documentation required by this Service

Veteran Homeless Program:

  • The Salvation Army
  • Any other organisations you provide express consent through additional Service documentation required by this Service

RSL Advocacy:

  • Commonwealth Superannuation Corporation
  • Any other organisations you provide express consent through additional Service documentation required by this Service

2. In facilitating your access to Services provided by Mates4Mates and / or other external organisations identified through the GIA as possibly relevant to you.   RSL Queensland may need to collect, use or disclose your personal information from or to the parties you have consented to

Overseas disclosure 

RSL Queensland may disclose your personal information in certain limited situations.

If disclosure of personal information is made to an overseas recipient, RSL Queensland must comply with obligations under Australia Privacy Principle 8.  This includes taking reasonable steps to ensure that the overseas body will handle and protect your personal information in the same way that an Australian body would.

Further Information

The RSL Queensland privacy policy is available at https://www.rslqld.org/About-Us/Privacy-Policy . If you wish to access or seek correction of your personal information or make an enquiry or complaint about your privacy, you may contact the Privacy Officer on 07 3634 9444 or by emailing privacy@rslqld.org or writing to:

The Privacy Officer

RSL Queensland

283 St Pauls Terrace Fortitude Valley QLD 4006

Ph: 07 3634 9444

Fax: 07 3634 9400

privacy@rslqld.org