RSL Queensland Annual Report 2020

39 Annual Highlights Building Brighter Futures Continued on next page RSL Queensland Annual Report | 2020 As RSL Queensland continues to evolve our approach to services, and the services we deliver, we will remain focused on the overarching goal of improving the quality of life of veterans and their families. This is because veteran wellbeing is at the core of everything we do. RSL Queensland aims to empower the Defence community by enabling veterans and their families to access research-informed services and tailored programs. We invest in health research, targeted programs and proven initiatives to deliver practical support to the Defence community for their entire Defence journey and civilian life. As part of our commitment to service excellence, we commissioned the Gallipoli Medical Research Foundation (GMRF) to complete a comprehensive review of the most relevant government reports and veteran health research to identify and prioritise the key needs of the veteran community. GMRF’s report highlighted the needs of the veteran community against the domains of wellbeing, as identified by the Australian Institute of Health and Wellbeing in Australia’s Health 2018 (AIHW 2018). These domains are: • social support • housing • recognition and respect • education and skills • employment • income and finance • health • justice and safety. GMRF also provided recommendations to address needs, considering models of care adopted in the health and community service industry. The report also supported a new services approach that was in creation, the General Intake and Assessment. The new approach enables our team to connect veterans and their families to multiple relevant services at the right time, based on their service preferences. The approach is the first step towards building a holistic model of care, with a tailored service plan that can service both proactive wellbeing goals and practitioner-led service interventions. BUILDING BRIGHTER FUTURES