RSL Queensland Annual Report 2020

17 RSL Queensland Annual Report | 2020 Year In Review In a year that was hindered by COVID-19, 2020 was again about listening and engaging with Districts and Sub Branches, albeit in a different way. Interactions between our members, staff and the Board became more virtual as we as an organisation learnt new ways of conducting our business for our members. I attended several AGMs and delegate meetings across the state – both in person when permitting and via video – and had many opportunities to engage with our members on issues that are confronting us as an organisation. Our Constitution has come up in many conversations and our membership believe we need change to remain relevant to our younger veterans. The skills required to be a District President or a Director on the Board have also been discussed and it is apparent that the right people need to be elected to these positions. Our organisation is more complex than ever before, having to deal with governance, legal matters, risk management, workplace health and safety, and other areas under relevant legislation. RSL Queensland has adopted a Good Governance Guide that incorporates a range of Board policies and procedures, enabling us to be more transparent and make sound decisions at a Board level. Our staff encountered many impediments this year and they did an outstanding job in delivering in a more complex environment. Working remotely because of lockdowns had its difficulties, but our staff rose to every challenge thrown at them and never missed a beat. They are to be congratulated on how well they embraced our new way of engaging with our veterans and their families. As this Annual Report demonstrates, there were many key moments in 2020 as we laid the foundations for greater things to come in 2021. Our members and staff should be proud of their commitment and effort this year as they aided our veterans and their families in what was a year of many changes and challenges. State Vice President's Report STATE VICE PRESIDENT’S REPORT Bill Whitburn OAM State Vice President, RSL Queensland /