RSL Queensland Annual Report 2020

13 Robert Skoda Interim CEO, RSL Queensland / CEO’S REPORT RSL Queensland Annual Report | 2020 Year In Review CEO's Report We continued to hire and welcome new staff in key roles across the organisation throughout the year. I’m incredibly proud of how our organisation’s virtual recruitment and onboarding processes instilled candidates with confidence about the culture, security and warmth of RSL Queensland as an employer. All our employees gained clarity through our Strategic Plan, which anchored them in a shared purpose and direction. When our staff understand why we’re here and can see how what we do every day connects to our purpose, they engage and unite with us to improve the quality of life for all veterans and their families. "This led to record-high levels of employee engagement and exceptionally high staff retention levels, even as we moved to establish our workforce remotely due to COVID-19 restrictions early in the year." Our ability to support our teams in working predominantly from home has been extraordinary in terms of being able to deploy technology into people's homes and maintain continuity in the operation. As the pandemic continued, so too did our flexible work arrangements, with positive benefits and feedback from our people. All the incredible work undertaken this year was made possible by our really robust business in the commercial arm of RSL Queensland. Our Art Union had its largest ever revenue day occur right in the middle of the pandemic. This result, and the ongoing achievement of Art Union goals, reflect the passion, teamwork and ‘can do’ attitude of the team. In fact, this Annual Report is a testament to the dedication, achievements and progress of our organisation as a whole this year. The work undertaken has laid a solid foundation for the important work that will be carried out and projects delivered in 2021 and beyond. On behalf of RSL Queensland, I would like to recognise the efforts of Melanie Wilson, who held the position of Chief Executive Officer in 2020. Melanie was a driving force behind our Strategic Plan and steered the organisation toward the achievements we have reached. Thank you also to the wider RSL Queensland community for your support this year as we’ve faced our challenges and progressed our Strategic Plan. CEO's Report continued